How to Transfer Your Solitaire Castle Royal Data to a New Phone

Q: What data is saved to the cloud?

Your cloud save includes your level progress, stamp collections, puzzle collections, royal treasury (coins and boosters earned before the save), and overall game rank. Some time-limited event progress may not transfer if the event has ended.

Q: I don't have a Facebook, Google, or Apple account. Can I still transfer my data?

Currently, cloud save requires signing in with one of those three providers. If none of those options are available to you, contact our Support Team via Settings (Gear icon → Support) or /email-support and we'll do our best to help.

Q: I forgot which account I used to save my progress. How do I find out?

Open the game on your old phone (if still accessible), go to Settings → Save Progress, and check which account is currently linked. Alternatively, contact Support with your User ID — see What's My User ID for how to find it.

Q: Will my No-Ads purchase transfer to the new phone?

Purchases are tied to your app store account (Google Play or Apple App Store), not the game account. On your new device, open the game, go to the Shop, and use the Restore Purchases option to reclaim your No-Ads pack without paying again.

Q: The transfer worked but my coin balance is lower than expected. Why?

The cloud save captures your balance at the moment you last saved. Any coins spent or earned after your last Save Progress action may not be included. We recommend saving immediately before switching devices.

Upgrading to a new phone doesn't mean losing your royal progress. Follow these steps to safely move your stamps, puzzles, and treasures to any new device.

Getting a new phone is exciting — but the last thing you want is to lose your hard-earned stamps, puzzle collections, level progress, and royal treasures in Solitaire Castle Royal. Thankfully, the game supports cloud save, which lets you securely back up your progress and restore it on any new Android or iOS device in just a few taps.

How Cloud Save Works

Solitaire Castle Royal uses your Facebook, Google, or Apple account as a secure cloud anchor for your game data. Linking your account on the old device uploads your progress to the cloud; signing in with the same account on the new device downloads it. No third-party app or cable required.

Step 1 — Save Progress on Your Current Device

Launch the gameOpen Solitaire Castle Royal on your current (old) phone.

Open SettingsTap the Gear icon

in the top-right corner of the main screen.

Tap Save ProgressSelect the Save Progress option from the Settings menu.

Sign in with your accountChoose to sign in with Facebook, Google, or Apple. Complete the sign-in flow. Once successful, your progress is securely saved to the cloud.

Step 2 — Restore Progress on Your New Device

Install the gameDownload and install Solitaire Castle Royal from the Google Play Store (Android) or App Store (iOS) on your new phone.

Open SettingsLaunch the game and tap the Gear icon to open Settings — you can do this before or after the opening tutorial.

Tap Save ProgressSelect Save Progress from the Settings menu.

Sign in with the same accountSign in using the exact same Facebook, Google, or Apple account you used on your old phone. Your royal treasury, stamps, puzzles, and level progress will be automatically restored.

Playing on Multiple Devices Simultaneously

Once your account is linked, you can also play on multiple devices — for example, your phone and a tablet. See Play on Multiple Devices for tips on keeping progress in sync across devices. For a deeper look at the Save Progress feature itself, visit Save Game Progress.

If Progress Doesn't Transfer Correctly

If your data doesn't appear after signing in, or if you're seeing a different save than expected, check the Progress Different on Two Devices guide. For account-level issues, our Royal Support Team is ready to help — open the Gear icon → Support in the game, or reach us at /email-support.

Frequently Asked Questions

What data is saved to the cloud?

I don't have a Facebook, Google, or Apple account. Can I still transfer my data?

I forgot which account I used to save my progress. How do I find out?

Will my No-Ads purchase transfer to the new phone?

The transfer worked but my coin balance is lower than expected. Why?

Still need a hand?

Reach our team right from the game — Settings (gear, top-right) → Support — or see how to contact us.

Contact Support

Save Game ProgressYour Solitaire Castle Royal progress saves automatically over the internet — but linking a Google or Facebook account gives you full cloud-backup protection across any device.3 min · Read article →Play on Multiple DevicesPlay Solitaire Castle Royal on your phone, tablet, or any other device by linking a Google or Facebook account and following a few simple sync rules.3 min · Read article →Progress Different on Two DevicesSeeing different levels or coins on two devices? A sync issue is the most common cause — and it's almost always fixable in a few minutes using these steps.4 min · Read article →What's My User IDYour User ID is your unique account identifier in Solitaire Castle Royal. Find it in Settings in just three taps — and have it ready whenever you contact support.2 min · Read article →