Purchases & Billing

Fix failed or missing purchases in Solitaire Castle Royal, update payment details, report unauthorized charges, remove ads and read pack odds.

Every purchase in Solitaire Castle Royal is processed by the store you downloaded the game from: Google Play, the Apple App Store or Amazon. That means payment details, refunds and receipts are handled in your store account, while our support team can investigate anything that did not reach your game.

If you paid and nothing arrived, start with Purchase Not Received and have your store receipt ready. If the store declined the payment, Why Did My Purchase Fail? covers the usual causes. To change a card, see Update Payment Information, and if a charge was made without your permission, go to Unauthorized Purchase Help. The No Ads pack is a one-time purchase explained in How to Stop Ads, and the exact chances behind every Stamp Pack are published in Odds Info.

Update Payment InformationNeed to update your billing details? Follow the step-by-step guides for Google Play, Apple, and Amazon to keep your payment information current.3 min read · Read article →Odds InfoUnderstand exactly how Stamp Pack and Red Pack odds work in Solitaire Castle Royal, including stamp counts, guarantees, and boost mechanics.2 min read · Read article →Purchase Not ReceivedIf your Solitaire Castle Royal purchase went through but your coins or items never arrived, here's exactly how to track your receipt and get it sorted fast.3 min read · Read article →Unauthorized PurchaseIf an unauthorized or accidental purchase was made in your Solitaire Castle Royal account, here's how to dispute it and prevent it from happening again.3 min read · Read article →Why Did My Purchase FailYour purchase failed? Don't worry — find out the most common reasons in-app purchases fail in Solitaire Castle Royal and how to get them resolved.3 min read · Read article →How to Stop AdsWant to play Solitaire Castle Royal without interruptions? The No Ads Lifetime Pack removes forced ads forever — here's how to find and purchase it.2 min read · Read article →