Why Am I Still Seeing Ads After Purchasing No Ads?
Purchased No Ads but still seeing ad buttons? Here's exactly what's removed, what stays optional, and how to restore your purchase if something went wrong.
Thank you for supporting Solitaire Castle Royal with a No Ads purchase! This pack is designed to remove all interruptions so you can focus entirely on the cards. If you're still seeing something that looks like an ad — don't worry, there's a clear explanation, and we'll walk you through what to do if your purchase isn't working as expected.
What the No Ads Pack Removes
The No Ads pack permanently removes all forced ads from your game:
No Interstitials: You will never be interrupted by a full-screen ad between levels or after a game ends.
No Banner Ads: Your screen stays clean and uncluttered — no persistent ad banners at the top or bottom of the screen.
No Forced Video Ads: Videos that play automatically without your input are completely removed.
What You May Still See: Optional Rewarded Ads
Even with No Ads active, you may still notice "Watch Ad" buttons in certain places — such as the level-win popup or the in-game Shop. These are completely optional rewarded ads, and they work differently:
They never play automatically. A rewarded ad only plays if you tap the "Watch Ad" button.
They give you something in return. Rewards include extra coins, free boosters, or bonus plays.
You can ignore them entirely. The "Watch Ad" buttons are just an option — you are never required to tap them.
If You're Being Forced to Watch Ads After Purchasing No Ads
If you are seeing forced full-screen or banner ads despite owning the No Ads pack, your purchase may not be correctly applied to your account. Follow these steps:
1
Restart the GameFully close Solitaire Castle Royal and reopen it. Sometimes the purchase state needs a fresh session to sync.
2
Check Your Internet ConnectionMake sure your device is connected to the internet so the game can verify your purchase with the app store.
3
Restore Your PurchaseOpen the Shop in the game and look for a Restore Purchases button. Tap it to re-sync your No Ads entitlement from your Google Play or Apple App Store purchase history. This is free and will not charge you again.
4
Sign in with Your Linked AccountIf you use cloud save (Google, Facebook, or Apple sign-in), make sure you're signed in on this device so your entitlements are correctly loaded. See Save Game Progress for details.
If You Switched to a New Phone
App store purchases are tied to your Google Play account (Android) or Apple ID (iOS), not the device itself. If you switched phones, just use the Restore Purchases option on your new device — you won't be charged again. See Transfer Data to a New Phone for the full process.
Frequently Asked Questions
No, this is expected. "Watch Ad" buttons are optional rewarded ads that only play if you tap them. The No Ads pack removes all forced/automatic ads. You can safely ignore those buttons.
Open the Shop in the game and tap Restore Purchases. Make sure you're logged in to the same Google Play or Apple ID used for the original purchase. The restore is free.
Please contact our Support Team before requesting a refund — we may be able to resolve the issue quickly. Reach us via Settings (Gear icon → Support) or /email-support.
Yes. Your purchase is stored with your app store account and can be restored at any time using the Restore Purchases button in the Shop.
App store purchase sharing depends on your Family Sharing settings (iOS) or family group (Google Play). If you believe you should have access to the purchase, contact Support with the details.
Still need a hand?
Reach our team right from the game — Settings (gear, top-right) → Support — or see how to contact us.
