Purchased but Didn't Receive the Benefits?

Q: How long does it usually take to receive my in-app purchase benefits?

In most cases, coins, boosters, and other benefits appear instantly after a completed purchase. If they don't show up within a few minutes, try restarting the app. If the issue persists, follow the steps above.

Q: I have my receipt. Who do I send it to?

Contact our support team directly via the in-game support link: tap the gear icon (top-right) → Support. You can also reach us at our support page. Please include your User ID alongside the receipt.

Q: What if I was charged but Google Play / Apple / Amazon says the transaction didn't go through?

In this case, your bank or card provider may have a temporary authorization that was never settled. Contact your billing platform first, then your bank if needed. We're also happy to investigate on our end with whatever documentation you have.

Q: I didn't receive a receipt. Was I actually charged?

No receipt typically means the transaction was not completed. Check your bank or card statement to confirm whether a charge was made. If you were charged but have no receipt, contact Google Play, Apple, or Amazon support directly — they have access to your full transaction history.

Q: What information should I include when contacting support?

Please provide: your in-game User ID, the purchase receipt or order number, the date of purchase, and the platform you used (Google Play, Apple, or Amazon).

If your Solitaire Castle Royal purchase went through but your coins or items never arrived, here's exactly how to track your receipt and get it sorted fast.

It's a rare but frustrating situation — your purchase went through, yet your coins, boosters, or the No Ads upgrade haven't appeared in Solitaire Castle Royal. Don't worry, brave adventurer! In most cases this can be resolved quickly, and we're here to help every step of the way.

The first thing to do is check for a purchase receipt. Your billing provider (Google, Apple, or Amazon) sends a confirmation email every time a transaction is completed. That receipt is the key to unlocking our ability to help you.

Step-by-Step: Resolving a Missing Purchase

Check Your Email for a ReceiptLook in your inbox (and spam folder) for a confirmation email from your billing provider — Google Play, Apple, or Amazon. This receipt confirms the transaction was processed.

Receipt Found? Contact Our Support TeamIf you have the receipt, please forward it to our support team so we can investigate and credit your account. Reach us in-game via the gear icon (top-right) → Support, or visit our support page.

No Receipt? Contact Your Billing PlatformIf no receipt arrived, the transaction may not have been completed by the platform. Contact your billing provider directly for assistance: Google Play — visit the Google Play Help Center; Apple — visit the Apple Support page; Amazon — visit the Amazon Help Center.

What Happens After You Contact Support?

Once our support team receives your receipt, we will verify the transaction and ensure your in-game benefits are delivered as quickly as possible. Please include your User ID when contacting us — you can find it by visiting our What's My User ID guide.

Google Play Receipt Example

A Google Play receipt email typically comes from google-play-noreply@google.com and includes the item name, purchase date, order number, and the amount charged. Look for the subject line "Your receipt from Google Play." Forwarding this email directly to our support team is the fastest way to get your benefits applied.

Frequently Asked Questions

How long does it usually take to receive my in-app purchase benefits?

I have my receipt. Who do I send it to?

What if I was charged but Google Play / Apple / Amazon says the transaction didn't go through?

I didn't receive a receipt. Was I actually charged?

What information should I include when contacting support?

Still need a hand?

Reach our team right from the game — Settings (gear, top-right) → Support — or see how to contact us.

Contact Support

Update Payment InformationNeed to update your billing details? Follow the step-by-step guides for Google Play, Apple, and Amazon to keep your payment information current.3 min read · Read article →Why Did My Purchase FailYour purchase failed? Don't worry — find out the most common reasons in-app purchases fail in Solitaire Castle Royal and how to get them resolved.3 min read · Read article →What's My User IDYour User ID is your unique account identifier in Solitaire Castle Royal. Find it in Settings in just three taps — and have it ready whenever you contact support.2 min · Read article →Unauthorized PurchaseIf an unauthorized or accidental purchase was made in your Solitaire Castle Royal account, here's how to dispute it and prevent it from happening again.3 min read · Read article →