Known Issues
Solitaire Castle Royal crashing or stuck on the loading screen? Step-by-step fixes for Android and iPhone, and what to send support if they fail.
Most crashes and loading problems in Solitaire Castle Royal come down to the device rather than the game: an out-of-date app version, a weak connection while the game syncs your progress, low storage, or a cache that needs clearing. The two guides here walk through those checks in the order most likely to fix things quickly.
If the game closes during play, follow Game Crashing Fix. If it never gets past the loading screen, use Game Not Loading Fix. Restarting the device and clearing the cache do not delete your castle, coins or levels; linking a Google or Facebook account, covered in Save Game Progress, adds a cloud backup before you try anything bigger. If nothing works, contact support with your device model, operating system version and User ID.